FREE RETURNS!! 191kids is proud to offer free returns if you are unhappy with your purchase for any reason! You can email us at firstname.lastname@example.org or call our customer service number at 732-254-0082. We will be happy to send you a UPS call tag to make your return as effortless as possible.
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you'd like to take advantage of our online return system, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
There is a $5 flat fee for ground shipping. Orders recieve befored 2pm will typically ship within the same business day by either UPS or USPS. If you would like your item(s) to arrive earlier you can select a faster shipping option. Our checkout page allows you to see the shipping amount for faster delivery methods.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
All items ship from the 191 Unlimited corporate office & warehouse in East Brunswick, NJ